Houston Intercontinental Airport
Bad service

In March many acquaintances and that I created concerns at Home Inn Houston Intercontinental Airport at Greenspoint (Houston, TX), having a charge card guarantee. Whenever we reached the resort late about the morning of March 21, we were informed from the resort director the resort couldn't recognize our concerns since additional visitors had chose to increase their stay. They agreed to deliver us to a different resort (not of the Marriott string). Unsure what additional program to consider, we visited another resort which ended up to become correct alongside a highway overpass, loud, with areas of reduced quality.in the last month, I Have traded several emails about that customer support disappointment with Marriott and also the Greenspoint Residence Inn.in most our communication, Home Hotel has preserved that it had been "beyond our control." I find this difficult to think.in the last two decades, I Have needed to extend my stay at numerous towns due to additional business conferences and appointments. All of these occasions, when the resort I had been staying in was reserved complete with incoming visitors, they rejected my demand to increase my stay. Whether it's not within Residence Hotelis handle, then whose control is it in? Our feeling is the fact that when an overbooking happens, Home Inn spins away all-but the greatest-paying client. Certainly, if it's Home Inn and Marriott plan to permit present visitors to remain beyond their concerns even when the resort is overbooked, then all tourists ought to be informed: there is no promise that the space is likely to be awaiting you at Home Hotel even when

You assure the reservation having a charge card.

Company: Houston Intercontinental Airport
Country: USA

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