Roger Beasley Audi In Austin Texas
Roger Beasley Audi crummy cars supported by incompetent service

Over the last 17,000 miles a brand new Audi A3 has been in the service shop 15 times for all types of things that should not go wrong in a luxury car the first few years of ownership.

Console broken, side window mechanisms broken, computerized key broken, minimum oil light comes on every 3,000 miles necessitating over 10 trips to the dealership for diagnostics. The last trip resulted in the car in service shop for 3 weeks replacing the entire engine at 17,000 miles and less than 24 hours after I got the car back, the same issue is happening necessitating another trip back.

They promise an Audi loaner car, but I had a Subaru for 3 weeks. The amount of time I have spent going back and forth to the shop, taking time from work, sitting in the waiting room, getting loaner cars, on the phone with Audi and the problem still is not fixed after a year and countless trips.

I find Audi Austin to be dishonest, incompetent, careless and not very smart. I warn anyone considering an Audi purchase to look elsewhere. I have not had any problems like this with Infiniti or Lexus.

Be warned!

Company: Roger Beasley Audi In Austin Texas
Country: USA
State: Texas
City: Austin
Address: 12971 Pond Springs Road

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