Expedia
I mean really!

— Original Message

From:

Sent: 4/16 1:51: 04 PM

To: travel@customercare. Expedia.com

Subject: Discounts concerns or remarks - Situation ID: [REQ: 49767374]

* tpid: 1

* eap: 0

* Name: Marc

* TUID: Visitor

* email Address:

* Telephone Numbers:

* Schedule Number:

* Subject: Discounts concerns or remarks

* Comment:

Customer: Marc

Research #: 497-52297

I talked having a consultant earlier today about a problem I seen in my schedule today. It had been delivered to my interest after I passed in my own cost statement for that company journey I'd arranged during your site on April 3rd, I observed an inappropriate starting day for May 8th from Louisville, KY. To Orlando, FL on my charge card record once the day must have been for April 23rd. I instantly named Expedia to correct out the error simply to discover that I'm today being billed $150 per traveler to fix the mistake. This really is to get a company vacation scheduling where I had been to depart Orlando on April 22nd within the morning, perform a gathering the next evening in Louisville after which go back exactly the same evening whilst the assembly about the 23rd (Friday) of April. Alternatively I came across while distributing my cost statement the day I had been to come back is May 8th (Friday).

Today I've utilized your site consistently for more than 8 years atleast and am completely qualified in manipulation around your site and scheduling vacation. I've never had a problem previously utilizing your site. Clearly some specialized problem happened while scheduling for this journey. I'd comprehend inadvertently selecting the incorrect month (perhaps) however in no method might I've incorrectly reserved for not just the incorrect month but additionally the incorrect time and day. Particularly thinking about the 8th isn't actually near to the 23rd. I described the problem originally to some customer support representative who had been kind enough through the discussion; she stated she'd first have to seek advice from tech support team after which arrived following a few occasions on-hold. She subsequently stated I had a need to consult with a boss and handed me down.

Malik the boss proceeded to inform me that there is no problem within the program which I'd created the error. I recognized from the beginning of the discussion that Malik would function as the correct one and that I was simply drastically wrong which I had been getting nowhere in getting the problem solved. It's a company journey and clearly there is no method that I had been to invest the following fourteen days in Louisville and needed to create the required modifications as to the was initially assume to become my schedule.

I'm still hot from my discussion today with Malik. I've been a repeat client for more than 9 years with Expedia and also you have now been my standard site in arranging any type of travel plans. I'm extremely technically experienced having a diploma in computer-networking and that I have now been a by having an IT employment company for more than 2 decades if that will help clarify a little more in the simplicity I've with moving during your site. Easily might begin to see the chance of this being my mistake I'd don't have any difficulty taking the $300 being billed in my experience but this really is by no means a person mistake and clearly a technical glitch.

I'd prefer to possess the $300 cost waived for this problem and that I may proceed to complete whatever required till it's been solved. I anticipate quick feedback and please supply me with correct contact info of who I have to consult with in the next degree if necessary.

I am aware which you provide sufficient time for you to evaluate the entire information on the schedule before finishing the purchase and that I got the full time to verify the specifics were proper before completing my purchase. The facts were appropriate at that time the complex problem seemingly have occurred soon after finishing the deal. I'll confess used to donot examine my mail completely since I have understood it had been a verification mail of my purchase and never the particular schedule that always comes days after purchase. That we may include, I never did obtain any extra e-mail after dark 3rd of May with my schedule info.

I talked to Usairways just before actually providing Expedia a phone recently and described the problem.US Airways said they'd like to aid me within this issue but since I have bought through Expedia, these were unable to move ahead with any strategy. Therefore simply because Usairways was prepared to use me straight easily had bought through their site informs me that although you're destined by these guidelines and guidelines, particular circumstances ought to be not a problem to bypass. I can't let you know how simple it's to get a firm's preliminary reaction to state "Sorry there's nothing we are able to do!", however after determination in the client anything is performed to correct.

Again I'm completed with speaking with Customer Support over this problem and need this issue taken up to the following stage within Expediais administration.

Original Message

From: Expedia Travel Help [mailto: Vacation@customercare. Expedia.com]

Delivered: Thursday, April 16 9:59 PM

To: Marc

Topic: Re: Discounts concerns or remarks - Event ID: [REQ: 49767374]

Expensive Expedia Client,

Thanks for calling people about your reimbursement request.

Please take our apologies for almost any insufficient support you obtained while attempting to solve your circumstances. It's never Expedia. Comis objective to deceive or even to trouble our customers, and we're sorry that you simply experience Expedia has been doing so. It's discouraging when our customers believe we've not fulfilled the requirements to which we maintain our company and workers, once we make an effort to supply the most effective, quality service available.

We at Expedia focus on offering proficient support and assistance to the customers, but we're restricted from the guidelines of the suppliers whose providers we offer on our site. Whenever a trip or resort schedule is bought on Expedia.com, we behave as the broker between your customer and also the merchant. Any dealings are ruled from the regulations set up from the merchant supplying the support.

We regret any trouble this might have triggered and want to guarantee you that each reservation is essential to us.

If this doesn't reply your issue or resolve your condition, feel liberated to answer this concept or contact us at 1800-EXPEDIA (1800-397-3342) and research situation ID: 49767374.

Thanks for selecting Expedia.

Rachelle

Expedia Customer Support Group

Original Message

From: Marc

Sent: 4/17 6:32: 30 AM

To: Expedia Travel Assistance

Topic: RE: Discounts concerns or remarks - Event ID: [REQ: 49767374]

I am talking about you did not actually simply copy/stick me some regular rhetoric like a reaction to my significant problem. First I actually donot possess a concern that I want responded and minute; no your reaction isn't actually near to fixing my issue. I clearly require this taken up to the following stage above a person support agent. I'll once more post my preliminary mail below for research of course if you will find anymore specifics required in correcting and eliminating the $300 cost on my charge card, I will supply that.

Original Message

From: Expedia Travel Help [mailto: Vacation@customercare. Expedia.com]

Delivered: Friday, April 17-10:04 AM

To: Marc

Topic: RE: Discounts concerns or remarks - Event ID: [REQ: 49767374]

Expensive Marc,

Thanks for calling Expedia about your reimbursement request.

You will find no reviews that show issues with the website. Your site comes with recapping the facts of the schedule twice through the purchase route. All visitors receive sufficient time for you to evaluate the entire information on the schedule before finishing the purchase.

Please be aware that every of our flight associates founded their very own guidelines and guidelines for eliminating or altering concerns. We're destined by these guidelines and guidelines and should stick to them.

Please take our apologies for almost any trouble this might have caused you. Please be confident that the whole group at Expedia.com is focused on not just supplying one of the most effective, easy to use, and correct journey software, but additionally towards the best requirements of assistance for the people.

Remarks for example yours are read by many people within Expedia and support form our guidelines and methods once we discover and develop.

However, we can not handle reimbursement requests through mail. Nevertheless, we'd be pleased to help you within the telephone. Please provide our customer support table a phone in the quantity supplied under or 1 404 728 8787 for callers away from U.S. And Canada.

When possible, have your schedule quantity and/or scheduling identification accessible whenever you contact.

If this doesn't reply your issue or resolve your condition, please contact us at 1800-EXPEDIA (1800-397-3342) and research situation ID: 4976737.

Thanks for selecting Expedia.

Jardine

Expedia Customer Support Group

Original Message

From: Marc

Sent: 4/17 10:38: 30 AM

To: Expedia Travel Assistance

Topic: RE: Discounts concerns or remarks - Event ID: [REQ: 4976737]

I am aware that you simply provide sufficient time for you to evaluate the entire information on the schedule before finishing the purchase and that I got the full time to verify the specifics were proper before completing my purchase. The facts were appropriate at that time the complex problem seemingly have occurred soon after finishing the deal. I'll confess used to donot examine my mail completely since I have understood it had been a verification mail of my purchase and never the particular schedule that always comes days after purchase. That we may include, I never did obtain any extra e-mail after dark 3rd of May with my schedule info.

I talked to Usairways just before actually providing Expedia a phone recently and described the problem.US Airways said they'd like to aid me within this issue but since I have bought through Expedia, these were unable to move ahead with any strategy. Therefore simply because Usairways was prepared to use me straight easily had bought through their site informs me that although you're destined by these guidelines and guidelines, particular circumstances ought to be not a problem to bypass. I can't let you know how simple it's to get a firm's preliminary reaction to state "Sorry there's nothing we are able to do!", however after determination in the client anything is performed to correct.

Again I'm completed with speaking with Customer Support over this problem and need this issue taken up to the following stage within Expediais administration.

Company: Expedia
Country: USA

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