Wachovia Dealer Services
Payoff of Almost $10,000 Not Credited, Title Lien Not Released

I sent a payoff amount of almost 10,000.00 on 1/21/09. On 1/29/09 I rec'd a letter saying the amount I sent was not enough and to call them for the payoff amount. They claimed that once that amount was paid they would release the title/lien. When I called them they said we owned 619.00. We sent that amount. Two weeks later I get a letter saying we may owe for insurance if we were unable to provide proof.

Meanwhile, we are locked out of our online account. It is now March and one person claims they never rec'd payment while, another claims the check bounced. I asked for something in writing but they don't see why when they are talking to me on the phone. So I don't know what to do now. I am not willing to resend payment but if I have to it will be only to a physical address where someone can sign as reciever. No physical address exist.

Company: Wachovia Dealer Services
Country: USA

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