Firestone Complete Auto Care
Transmission fluid flush service gone wrong

Took car (2002 Honda Civic EX) in for oil change and rattleing sound under hood (11-23). Was told rattleing sound was from a metal covering of the catalic converter, that posed no problem and could be removed for about $25 or it will just eventually fall off, declined to pay $25. Was later told that it was time for a transmission flush according to service manual, accepted.

Less than 3 months later (2-14-09) transmission not working. Checked transmission fluid and to my amazement NO FLUID! Added fluid and still no movement, Firestone had car towed to closer store (Lansing, IL), checked it out and stated I needed a trans specialist. I had car towed to trans repair and now having a problem with Firestone (In) covering the cost of repair along with communication ("someone will be in touch" statements, and no call back) as of Feb. 28.

Company: Firestone Complete Auto Care
Country: USA
State: Indiana
City: Merrillville
Address: 1700 Southlake Mall
Phone: 2167382303

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