Ugly Duckling
The ripoff artist. Fraudulently selling salvaged title cars that are nothing but problems

I bought this car from Ugly Duckling back in feb. 2000. It's a 94 Saturn 4 door sedan. When I was buying the car I asked them if there was any major history with this car. Randy the general manager told me that there is not any major history with the Saturn, I also made sure that I asked if there was a salvaged title on the car, Randy told me no! My step dad Joe Sinuous was there when I asked these questions.

So I bought the car thinking there was nothing wrong with this car. As time went on I started to notice that there was things wrong with the car. I thought since it was a used car there would be problems, that the risk you take buying a used car. So I decided to go look on the net on car fax.com to see if there was any reports on the car. When carfax.com gave me the report there is 9 major history violations, (salvaged title, odometer reading wrong) these are just two of the things that carfax.com gave me.

When I called about the problems, Randy &Bill did not here about the complaint, until I got a hold of Randy himself. Randy told me that he would take care of the problem. Well a couple of days later I didn't hear anything back so I call and asked for the manager, I had to leave a message for him. Bill called me back later that day, & told me to come in and we will take care of the problem. When I came down to the lot and talk to Bill he told me that he would have to look it over. Randy called me later that week and told me that he found that the car in carfax.com under it having odometer reading was wrong, Randy told me to come to the lot and talk to Bill again, Bill told me that we would take care of it. And not worry about it.

A couple of weeks went by and nothing was happening so I stopped bringing in my payment, they started calling everyday to my work. Randy from Ugly Duckling asked me why I haven't came in to make the payment. I told him that I wasn't going to, he told me that there would nothing he could do to fix the problem until I came down to get the payments up to date. So the next day I went down to Ugly Duckling and paid my payment. Well nothing was happening by the time my next payment came up. They promised me that they would put me in another car. Paid the payment, Randy told me to come back tomorrow to pick the car. When I came down to Ugly Duckling Bill told me a total different story. This went on for about two weeks and it was time for me to make another payment. I didn't make the payment Randy call & call & call, I finally told him that I was going to make the payment again, but I never made the payment. They sent my loan to the collections (there collections).

That's when Maria called and asked me when I was going to make the payment, I told her I wasn't making any payment until they helped me. She said that she would send the complaint in and put it in the computer. This has been going on since then.

Now ugly duckling tells me that they are going to repo my car and that I'm still going to have to pay for the car. Larance another collector call and told me that a salvaged title is nothing to worry about as long as the damages did not over exceed the blue book value. That's the last thing I've heard beside them calling everyday asking for the payment.

Company: Ugly Duckling
Country: USA
State: Arizona
City: Phx
Address: 330 N24th. st
Phone: 6022310022

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