Hawaiian Airlines
Fraud and cheating

On 12/03, I arranged a round-trip to Hawaii from Portland OR. I did so that in those days JUST since my spouse and that I were provided $100 e-records which stated it had been advantageous to interisland vacation. Therefore the mixture of the cost and also the certification created the journey work with us. After arranging the journey I had been informed from the site the certification seems in my own consideration in about five times.

On 12/15/08 I had been attempting to guide some interisland routes and take advantage of the e-certification. This really is where I began getting disappointed about Hawaiian Airlines. There is no info open to observe how to use the e-certification. That is rip-off Number 1. They provide a refund but-don't allow you to use it or allow it to be very difficult to utilize.

I couldn't discover the phrases and conditions of the e-certification was; after I visited about the link for 'conditions and terms' for these records, nothing happened. The underside line is the fact that I received no data. I tried this on two distinct computers with were various protection methods therefore it wasn't an issue with only one computer.

Etc 12/15/08 I named the Hawaiian Airlines customer support plus they moved me for their site specialized support (or was it their refund fraud supervisor?) and I had been informed 'once you guide your journey your e-certification may instantly use'. After more efforts to guide routes and make use of the certification I quit and visited sleep. Observe that she didn't inform me I'd to guide a round-trip interisland visit to make use of the e-certification when I later discovered. When I stated, the web page doesn't display the conditions and terms and seems to be made to are such.

On 12/16/08 I tried many times to guide interisland routes and make use of the e-certification with out the web page are anticipated. Therefore happening exactly what the Hawaiian Airlines customer support repetition within the Philippines explained, 'guide it and also the e-certification may utilize' I arranged a visit for January 16th and established whilst the certification was to become utilized later.

And So I arranged what I believed was a trip on JAN16th afternoon and another trip on the deferent evening within the morning. This really is where we enter fraud Number 2.in my opinion that I reserved the routes as necessary for Jan 16.in my opinion that's what I established on my display, that which was published was the incorrect data.

What printed out was a trip for that same-day departing three minutes following the scheduling period and returning that same-day after I am 3500 miles away. That's swindle # 3. They can't market anything previously. I believe this really is charge card scam, or even subsequently it ought to be.

So in the end of the trouble in your site in my opinion I created a reservation for January 16th and noticed that on my display and established it but later after I named your representative today to discover why the e-certification wasn't utilized I had been informed. The trip was for yesterday. Plus they wouldn't return my charge card which was fraud # 4. Rejection to reimbursement in an incident of that which was at worse a clear error on my component because of what seems to be a planned try to ensure it is hard to make use of the e-records. All this caused no real reduction towards the organization (the airplane they stated I arranged on had been shut and about the starting runway they might not need offered the chairs anyway.

Company: Hawaiian Airlines
Country: USA
Site: hawaiianair.com

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