Whitten Brothers Automotive Service
Caused major engine damage during tune-up

1/6 Delivered Jeep to Whitten Bros Service dept for 60,000 mile service. They advised me it was done. Picked up vehicle after work same day. Noticed a high pitched noise driving back home. Noticed they charged me twice for a transmission flush (which is part of the 60,000 mile tune up according to the Jeep Service Manual and Whitten Service advertising.)

1/7 Reported the new noise, they advised I bring it back in. First available appointment was on Friday 1/9 at 2pm.

1/9 I brought the Jeep back to them for that appointment. They looked at the vehicle and advised me that now I needed a new water pump because the bearings are shot.
I asked why this all of a sudden happened after their mechanics serviced my Jeep. They responded that they did not know.
I asked why this problem wasn't detected during a major tuneup that cost nearly 900 dollars. They responded that they did not know.
At this point I asked to have my car returned to me and I took it to another mechanic shop.

I have followed the Jeep maintenance logbook to the letter. Only after Whitten technicians worked on my car did this problem start.

Do yourself a favor, use another mechanic.

Company: Whitten Brothers Automotive Service
Country: USA
State: Virginia
City: Richmond
Address: 10701 Midlothian Tpke
Phone: 8884311801

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