Jiffy Lube #1391
Wrecked 4 brand new tires

On December 16 I took my '99 Chevy Pickup in for an oil change. According to my invoice #1391 164983, the tire pressure was reduced to 35 psi on all four tires. The recommended tire pressure of 80 psi is clearly printed on the side of each tire.

These tires were brand new 6-ply commercial-rated tires that were installed 12/10. They had less than 100 miles on them when the first one catastrophically failed less than 15 miles after my visit to Jiffy Lube. It failed at night on the interstate during a snowstorm.

Subsequent inspection revealed critical sidewall tears in the remaining three tires. All four of my brand new heavy duty tires have to be replaced.

The most troubling aspect to this incident is that the store manager does not seem to understand how vital proper tire inflation is to the safe operation of a vehicle. (I guess he hasn't seen Mario Andretti with his tire gauge on TV!)

From what the store manager told me, the tire manufacturer's recommendations are ignored when they adjust tire pressures. Their actions could have resulted in death or injury to me, my family or other motorists on the highway.

Now I'm trying to get them to commit to reimbursing me for the body damage caused when my tire came apart on the highway and mounting and balancing my second set of new tires.

Company: Jiffy Lube #1391
Country: USA
State: Iowa
City: Waterloo
Address: 1423 E San Marnan Dr
Phone: 3192325575

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