Koons College Park & Ford Motor Company
Koons Ford & Ford motor company - new car stalls out & they won't do anything!

I purchased a 2000 Ford Focus on October 12. Since purchasing the vehicle, I have had the car towed many times starting with October 17 for stalling out. The car will just stop running for no reason. It is usually at low speeds. When I contact Ford regarding this problem to buy the car back, they say I need to contact the dealer. I contact the dealer, Koons College Park in College Park MD, and they say they need to talk to Ford. They call Ford and Ford then gives the dealer some ideas about fixing the car, but it never works. It lasts for a few days, then starts stalling out again.

Ford has looked at the car and according to them, there is nothing wrong with the car and they tell the dealer to give me the car back. A few days later, I am back at the dealership because the car stalled out. The car has stalled out repeatedly on the major freeway in Maryland and one of those times, I was hit in the rear end by another car. Luckily it was rush hour and we weren't moving very fast. Ford and the dealer both know this happens. The dealer has admitted there is something wrong with the car, but they don't know what is wrong. Ford won't do anything in regards to the car. The service manager is trying to help, but he's been unsuccessful in trying to get this resolved.

The Assistant General Manager at Koons went as far as telling me "it's your car, your problem, deal with it." This was only after a month of having the car and the car sat at the dealership for most of the month.

Both Ford and the Assistant General Manager, give the impression that selling the car is more important than customer satisfaction and safety.

In addition to what is listed, I have had an oil leak, the sun visor broke off, the car won't start, along with a variety of other problems. As mentioned in this report, I do not want this car anymore as it is not reliable, safe or anything. I end up in a rental car more times than my own car.

Every time I call customer satisfaction at Ford regarding this, they say they can't help me as it is between me and the dealership. The dealership won't do anything to buy the car back or fix the car. At this point, the dealership knows I do not want the car because it is unreliable and unsafe. They have offered me $2500 toward the purchase of another Ford. At this point, I don't want another Ford product as they aren't very good.

Company: Koons College Park & Ford Motor Company
Country: USA
State: Maryland
City: College Park

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