MCI Long distance
Denied credit

After I began my accounty in June, I had been informed I'd the $. 015/second arrange for global calls to Mexico. The large cost division named me in regards to a week later and explained that my stability was more then $700 which my long-distance was limited. Customer support representatives ultimately discovered and set the issue, then getting me the right price for calls to Mexico. I had been informed that by possibly individual mistake or computer glitch I had been not being billed the program rate of $. 015, however the regular rate greater than $4 one minute, over 30 times the program price.

Customer support determined a credit of $850 for several overcharged calls and posted the credit demand. The large cost division named me per week 5 before and explained the credit was refused which my long-distance support is again limited which I should spend the $850 overcharge. Customer support stated they are able to do-nothing for me personally since my credit continues to be refused. They might not inform me why my credit was refused. It's atleast wrong, and possibly illegitimate, to estimate somebody a $. 15 one minute rate, subsequently acknowledge to incorrectly getting over 30 times the rate, and questioning credit for that overcharge.

Company: MCI Long distance
Country: USA
State: Texas
City: Dallas
Site: mci.com

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