Japan Auto Direct
Disorganized, don't provide proper documentation

Deal with Japan Auto Direct at your own risk.

I bought a Nissan Skyline GTR in March via Japan Auto Direct who acted as my auction agent. After the sale they never provided me with a proper invoice, just an email with an amount on it which I had to pay or lose my deposit. Despite my repeated requests for proper documentation detailing the actual auction cost of the car, plus their costs, etc, they never responded, or pretended not to understand what I was asking for. For all I know they might have doubled the actual cost of the car and invoiced me a fraudulent amount.

Then my vehicle was damaged while in their yard or while being delivered to my shipping agent in Japan and they didn't have the courtesy to tell me about it. Guess they thought why should they take responsibility when they could get away with it.

I see this company is pursuing an aggressive internet presence and I feel compelled to add this warning to people who may be expecting excellent service to go with the big talk.

All in all, I would not recommend them when I have had the pleasure of dealing with other honorable, trustworthy car dealers in Japan who prioritize customer service and don't treat us like sh*t.

R

R
Johannesburg
South Africa

Company: Japan Auto Direct
Country: Japan
State: Japan
City: Tokyo
Address: 1-23-23 Jingumae, Shibuya-ku
Phone: 01181357728

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