Nissan Consumer Affairs
Bad service

I brought my car in to Five Towns Nissan on Thursday, 10/9/08 for both service and a problem I have had with my car for FOUR years - when I go to put the driver front side automatic window up it pops back down. The only way I figured to get the window to stay up is by "inching" it up a little at a time (which does not always work). On 10/9/08, I sat for 3 1/2 hours waiting for my car. Please note that I brought the car in regarding the window problem on 11/24/04 this problem was corrected. Then the same problem happened and I brought it again to Five Towns Nissan on 5/19/05, it was corrected. AGAIN, I had the SAME problem - brought it AGAIN to Five Town Nissan on 6/21/07, it was corrected and YET AGAIN THE SAME PROBLEM and brought it back to Five Towns Nissan on 10/9/08. I told my advisor Louis that I was tired of it, obviously after all this time the problem itself has not been fixed and that there must be some kind of defect and that I should not have to pay for this problem again. Louis spoke to the service manager, Alex, to which he said, "Sorry." I asked numerous times to personally speak to Alex the service manager on this day to which Louis came back and said, "Alex is too busy to speak with you." I replied that "I have been sitting here for 3 1/2 hours and he cannot speak with a customer for 1 minute?" Louis came back and said "No he cannot." I said I was going to take this to the "higher ups" if I was unable to speak to the manager and apparently they did not care! I paid good money for a brand new car and pay good money every several months when I bring my car in for service and this is the way I am treated??!!! Very unprofessional!!! I left without my window being fixed and, I am VERY unhappy. Doubt I will ever buy a Nissan Car again! (note: A complaint was also filed with Five Towns Nissan).

Company: Nissan Consumer Affairs
Country: USA
State: Tennessee
City: Franklin

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