Thrifty Car Rental
Reservation not honored

On August 31, I had a reservation in Burlington VT to pick up a compact car about 12:30 am. I called the day before to confirm the reservation. When I arrived, I was told there were no cars available. Of course I asked why do you bother to take reservations then? To add insult to injury, since it was Labor Day weekend there were no rooms available in Burlington so I had to sleep in the airport. Then the next day the only car I could find was an SUV from another rental company so my gas costs were substantially more than they would have been with the car that I had reserved. Needless to say, Thrifty which we have rented with about 20 times in the past 5 years will no longer be getting any of our business. So unless you enjoy sleeping in airports, just consider this a word to the wise!

Company: Thrifty Car Rental
Country: USA

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