Enterprise rent a car
Bad service

After renting a car from this location, I discovered I was mistakenly overcharged by several days. I made numerous attempts to clear things up via manager Nelson Fotu. He has been the absolute rudest and most insincere person I have ever dealt with. He has made NO effort whatsoever to work with me, nor attempt to resolve the situation. He obviously does not care about customers, nor about maintaining relationships with them. I am more upset about the way he has treated me and handled the situation than I am about the situation itself. I have dealt with a lot of people, a lot of mistakes, and a lot of businesses. Never have I been treated so poorly and felt so degraded by another human being. Enterprise should be very embarrassed and ashamed to have such a disrespectful & DECEITFUL employee working for & representing their company.

Company: Enterprise rent a car
Country: USA
State: Utah
City: Provo
Site: enterprise.com

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