HSBC Auto
Terrible customer service

Recently someone from HSBC, JoeJackson, has been calling my home number and leaving a message marked urgent. I called back several times to see why they keep calling and can't get through. I finally called the HSBC Finance number, explained the situation and they put me thru to Joe Jackson. Joe Jackson could not have been more rude - no listening skills and a shrill, anxious voice. I wanted to know how they got my number and was concerned that someone might be using my ssn. She wanted me to give her my ssn over the phone or write it on a piece of paper and fax it. If you were worried about someone using your info, would you give it to someone who had been harassing you and yelling at you? She put the phone down and started talking to a coworker. I could goon, but suffice it to say - they scare me... in these troubled financial times, she could at least be patient.

Company: HSBC Auto
Country: USA
Site: hsbcusa-autoloans.com

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