GMAC Auto Finance
Terrible experience

After adding our young daughter to our car insurance policy, the rate was through the roof. We decided that we could no longer afford that kind of expense, so we decided to drop our daughter's coverage, so that she could find her own coverage. We were told by our carrier that if they drop her, she would have to turn her license in to them. So, we went shopping for less expensive coverage and found it to the tune of $150 less a month. We purchased it, and then notified our insurance carrier that we now wanted to cancel our policy with them. We were told that they had to have it in writing by a certain date in order to avoid a premium to be due that month. We followed this request, but, the premium was still automatically withdrawn from our account.in talking with the car insurance carrier, they said that there was till an amount owed towards our Premium. We were never told or is it in writing that when we cancel that they can still try and collect. The bank did reverse the charge, after taking in documents proving that we had sent our request in before the due date, like we were asked. Our carrier never mentioned to us in conversations that there might be additional charges. We are aware that the law states that we have to maintain financial responsibility continuously throughout our vehicles registration period. Which we did, we obtained car insurance coverage with another carrier before we canceled our policy. We have been with the previous carrier for years, never an incident or a claim, they have been gouging us with high premiums and want even more.

Company: GMAC Auto Finance
Country: USA
Site: gmacfs.com

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