Korean Air
Charged twice

I want to let potential Korean Air customers know that the company cancels your whole reservation in case of no-show for any leg of the trip. Then, if you try to use any other part of your ticket, they tell you - at the airport counter! - That your whole reservation has been cancelled (used and unused part) and you have to buy another set of tickets.

That is - no changing-date fine, charge, nothing - you essentially buy the same tickets again.

I sent a complaint to their customer service dept and received a reply saying that it is Korean Air policy, which is stated on the tickets. Well, might be, but in case of e-tickets you obviously see nothing.

Actually, I did attempt to find out the terms of use of the tickets and was rewarded with illegible set of acronyms, abbreviations etc.

My unawareness of the fact and Korean Air failure to inform of it cost me USD5,095. No compensation offered.

Company: Korean Air
Country: USA
Site: koreanair.com

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