Cadillac - GM General Motors Corporate Headquarters
Cadillac - GM General Motors Corporate Headquarters CADILLAC ESCALADE EXT TRANSMISSION GONE-CADILLAC DOESN'T STAND BEHIND PRODUCT

Don't buy a cadillac escalade ext!!! I purchased a 2005 escalade from a close friend (one owner) about a year ago! It had 60,000 miles on it and was in excellent condition and had never towed anything. Three days ago, and with only 8o, 000 miles on the it, the transmission failed.
The official cadillac dealership diagnosis (after 3 days) was that there was nothing i did to cause it or could have done to fix it, but it was just a fluke. The case was opened with the gm headquarters and for three days i was told that they were going to find a way to assist me with this, and 5 minutes until 5pm on friday night, the headquarters told me that they were not going to assist because of the 'high mileage' and that "these things just happen to cars sometimes." the cost to fix it is $4500.00 that i just don't have.

This is a $70,000.00 car that doesn't last for $80,000 miles. I am going to take cadillac to small claims court, look into starting a class action lawsuit with all other's that have had this happen to them, and i will never buy another cadillac. Cadillac does not stand behind their products and other mechanics have told me that they likely never planned to assist me, but just told me to tow the truck to them for an "official diagnosis" because they wanted me to get the vehicle to them so that they can make the money on the repair.

This is awful, don't take a chance, just buy something else. If anyone has had a similar occurrance, please do not hesitate to contact me. There is power in numbers.

Company: Cadillac - GM General Motors Corporate Headquarters
Country: USA
State: California
City: Detroit
Address: P.O. Box 33170
Phone: 8667905600

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