Mercedes Benz
Of Saint Charles, Illinois Service Dept. Charged for no problem found on service

I took my car in at the suggestion of the service manager because I had a "SRS" light on. He stated they could look at it and they would give me a loaner for the day.
I dropped off the car and the gentelman that report up the report while checking the mileage noticed the light was on and asked for how long and I told him a week and that I was told it would not hurt the car. I told him that I had a warrenty on it and handed him the card.
The next day I received a call from him that they needed to order a part and needed to keep the car an extra day but the warrenty company would only pay for one day. I told him that I was told it was a loaner not a rental and if it was a part they did not have they should pay for the loaner. He told me to hold and then came back stating that the warrenty company was on the phone and he would call them back and that I would not have to pay for the extra day and he would call me once completed.
When I went to pick up the car I was told to go to the casher and they would have keys. She asked for my credit card but when I saw the cost I asked what was done and was told that after I paid the bill I could see the report. I paid and saw "SRS" NO PROBLEM FOUND $176.00 when I asked to speak to the service manager I was told he was in a meeting and that my car was in front with the keys in it. I went out to find that for the amount of money I had paid they could not even wash the car and they failed to protect the floors and got the carpets and mat dirty. When I got home I called then again and was put into a voice mail, called again and was told some one would call back never got a call back and then I emailed and no response. I even emailed Mercedes and no response. After three months of no call backs I received in the mail a $50 Mercedez Gift Card for the Dealer for service and it expiers in 60 days. Like I would take my car back there.
I am sorry but dealers get away with this kind of service and wonder why customers take their cards to aftermarket shops because you have a better chance with them.

Company: Mercedes Benz
Country: USA
State: Illinois
City: Saint Charles
Address: 220 N Randall Rd

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