Santander Consumer USA (formerly Drive Financial Services)
Collector refused any extension despite husband being out of work

I am 16 days behind on my car payment. I realize this and acknowledge this fact. Drive called me today at 1:40pm est. The man on the phone William told me I needed to make my payment by the 28th of this month. "We need our money. You signed a contract and your automobile is in collections. You need to make a payment of $357.81 by the 28th how are you going to pay? Check, credit card, or money gram?" When I explained to him my husband has been out of work for 10 days. He is not getting a check this week. I do not make enough to pay my light bill, phone bill, insurance, and car payment all in the same week which is all due now. William told me, "I didn't care about the other bills he needed the money by the 28th and evidently I didn't take responsibility enough to pay my bills."

My husband is have a stress test run. He will not return to work for another 5 days. But William did not want to hear this. All he was interested was in telling me that I do not get extensions, I do not get deferments, and I do not get any breaks. All I get is to pay them their $357.81 in a timely manner. I asked to speak with his supervisor he told me he was "like the manager and there was no one else that I could talk to about this matter."

Company: Santander Consumer USA (formerly Drive Financial Services)
Country: USA
State: Texas
City: Dallas
Address: 1010 W. Mockingbird Lane Suite 100
Phone: 8882224227

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