Hoselton Automall
Jeff, Scott Deceitful Warranty Practice

I went to Hoselton to buy a Jeep they had advertised. The salesman said the one I was interested in was already sold, even though there was one like it on the lot. He then interested me in a 2004 Trailblazer. It looked and felt all right, so I went through with the sale. Four days later, I picked up the vehicle and on the way home from the dealership, I noticed the tachometer was not working. I called them when I got home, but was only able to leave a message. I called again the next day to another person (service dept) and had to leave a message. Two days later, another call and another message to be left. I had to go out of town for a week. That's when the speedometer quit working (less than 1000 miles). I also started having problems with the transmission shifting into gear (less than 2000 miles). I finally got in touch with someone, and they had me bring it in for service. When I got it back, the instrument panel had been replaced, and they supposedly did some kind of upgrade on the transmission. However, I was still having the same problem with the transmission. They assured me that it was fine and that their "computer" found no problems. I bought the truck as a winter vehicle, so I hadn't driven it that much. Less than 1000 miles after they looked at it (less than 3000 total), the transmission went altogether. But because the 60-day warranty had expired, they said they were not responsible for the cost of repairing it. But they said they would give me the warranty rate of repair at $65.00/hour instead of their normal $90.00/hour rate. I know doctors that don't make that much, and hoselton certainly isn't in the business of saving lives. The final bill was $2260.39. I think this is outrageous. My contention is that Hoselton knew the transmission was about to go, but realizing I didn't drive it that much, all they had to do was wait and see if it lasted another 2 weeks. If it did, the warranty would have expired and they wouldn't be responsible for the cost of fixing it, leaving me to bear the entire cost of the repair. I even offered to pay for half, at which they still said "NO."

I can tell you that I am writing emails and posting negative reviews on every website I can find for people to stay away from Hoselton Automall.
David Leonard

Company: Hoselton Automall
Country: USA
State: New York
City: East Rochester
Address: 909 Fairport Road
Phone: 5855867373

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