Air France
Kafka-esque refund runaround

Important information for other AirFrance abusees: THE KEY QUANTITY for that AF reimbursement division is 800-872-3224. Fax is 954-835-1307. These details isn't printed on the site for obvious reasons.

I'm a company-course traveler to Paris with frequency. Do not often take some time to create gripe characters and also have no time before published on the problem panel. All of the period, time is much better invested in continue, not looking back.

AF may be the exclusion for the principle. Our first and last AF trip was in March Dulles-to-London. Our path since has since been and permanently is likely to be BA to Heathrow, car-service into Waterloo, Chunnel to Gare du Nord.

Never-never again Atmosphere France

It's June when I create this and that I am still coping with the reimbursement request designed for a London-to-Dulles return trip that AF terminated in March when their flight attendants continued attack. Finding off the region was a headache. CdeG airport appeared as if a refugee camp and AF team were completely unhelpful, amazingly incompetent and gratuitously rude. Really, used to donot mind almost so much for myself — a fairly hard business visitor — when it comes to a large number of visitors, aged in velcroed sneakers and partners with small children from all over the globe — who have been standing within the airport, merely surprised at their therapy.

AF didn't react for weeks possibly to my e-mailed or shipped reimbursement submissions or even to American Express, to whom I posted copies of my AF questions to challenge the entire RT cost that AF had published to my bill. I ultimately obtained a notice from Amex stating that, since AF had didn't react to them inside their time period limit, these were crediting my take into account the whole RT airfare. This really was fair considering the fact that the particular price of having back again to the united states — time for the resort from CdeG via cab, another resort evening, taxi to coach stop the following AM, Chunnel to Manchester, taxi to Heathrow and last minute large-cost BA solution to obtain house — actually realized the sum total RT cost on AF.

Then, however, in April I obtained a contact from Amex stating that AF had resubmitted the cost (for that complete RT cost!) and requesting my response. Concomitantly, I obtained an email from AF — a "don't answer this automatic mail, " by having an connection that involved nobody's title, no tackle with no telephone or email — challenging that I describe why I had been due a reimbursement for my return trip from CdeG to Dulles on Oct X. They have to have forgotten concerning the hit. I had been dumbfounded. (AmEx isn't blameless within this clutter, but that is clearly a unique account. Could any cardholder be allowed to challenge a resolved cost six months later? Evidently, there's no law of restrictions on retailers' promises.)

I've again submitted all paperwork and published state types, as AF doesn't have report of prior submissions. Simply acquired another unknown AF e-mail recently by which AF enables regarding how it's my return journey reimbursement in mind, but informing that it'll not pay for almost any expenses of having house which were somewhat far above their return cost since I really could create only COPIES of atmosphere and train seats and resort expenses, not the ORIGINALS — the originals, obviously, having been posted last March towards the organization on whose account I had been traveling and that have long-since been shredded within the sales office.

I quit. The disputed sum is significantly less than a rounding problem on the planet of business journey, and also the organization which in fact encountered these expenses is significantly more than good with simply allowing this all proceed in the place of waste more of my as well as their time. AF wins by sporting all of US down. I've no further time for this apart from ventilation through my first-actually criticism board posting, and also the guarantee that none of I, my loved ones or my workers may again panel an AF trip.

Bonne opportunity to all AF fliers; you will need it

Elle

Company: Air France
Country: USA

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