CarMax
Told me financing was approved, took my trade in, gave me keys to new car, then called five days later to say it WASN'T approved

Found a car I wanted at CarMax. Did the research. Applied for financing over the phone to make sure it'd go through before I drove the hour to the suburbs to visit the car. Financing went through, or so the salesman said. Spent three hours at the dealer sealing the deal. Got the car I wanted, traded in my old one, all was great!

Or so I thought. For four days I was singing their praises. And on the fifth day, god created anger, when I received a call from their business office saying my loan had been denied & I had to find new financing or return the car within 24 hours. Excuse me? Who gives out keys to a vehicle without an assured loan? Couldn't they have asked me to fax in paperwork & then call when things were final?

Basically, they MISLED me to think my loan had been approved & for five days, I drove around in my dream car thinking everything was fine. Then they tell me it's NOT fine? I was driving around with an unassured loan? I had ZERO idea it was not final.

I am DEVASTATED. Husband & I are having to apply for financing elsewhere, then drive back to suburbs (an hour's drive; & gas right now is $4/gallon) to fix this problem? Ridiculous. I hate this company.

Company: CarMax
Country: USA
State: Illinois
City: Schaumburg
Address: 250 East Golf Road
Phone: 8478398000

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