Delta Air Lines
Highest fare guarantee

Delta.com has a best fare guarantee where they claim they guarantee that they provide the best fare. If the customer finds a better fare for the exact same itinerary, the exact same fare class at a different website and submits a claim form before the midnight of the day that the ticket is purchased, they claim to refund the difference plus issue a $100 credit towards future flights. On May 4th at 10:38 pm I purchased a ticket for $569.50. After reading the best fare guarantee I performed a fare search and found out that cheaptickets.com had the exact same itinerary for $433.47. I submitted the claim form on Delta's website within 20-30 minutes of purchasing my ticket. Delta has responded via e-mail to this claim form a day later saying that my claim was not submitted until 8:49 am in the morning on May 5th, therefore does not qualify. There is no way for me to prove that I submitted the claim form on-time. I asked them to query my ip address or check their systems one more time but I was denied. They don't even provide a phone number to reach them and discuss the issue. Delta's best fare guarantee is nothing but a scam.

Company: Delta Air Lines
Country: USA
Site: delta.com

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