Enterprise Rent-A-Car
Fraudulent charges and refusal to address complaint

The letter below was sent to Enterprise and received no reply. A second letter was sent, and has still received no reply. Enterprise claimed I owed $900 for damages about which I was never contacted by their HQ and for which I was never sent a cost report. Note details of their mishandling below. They then charged my credit card $500 and have refused to reimburse the fraudulent charge or to answer the complaint in any way.

13 November

Team 1
Sr. Loss Control Administrator
Enterprise Rent-A-Car
PO Box 7327
Gaithersburg, MD 20890-7327

Dear Team 1:

I am in receipt of your note dated 07 November claiming payment is owed for damages to a car in your fleet. This is the first contact your company has made with me regarding this matter. Please note:

1) Enterprise employees at the Ballston location where the car was rented stated clearly that your Loss Control department would contact me no later than one week from the date of car return.

2) Enterprise employees at the Ballston location where the car was rented collected my insurance information and informed me that Enterprise Loss Control would contact my insurance company.

3) No written policy on Loss Control procedures was provided by Enterprise employees at any time.

4) When I did not hear from Enterprise Loss Control within one week, I placed a phone calls to that office on THREE (3) occasions, leaving detailed and insistent messages requesting a return call and status report.

Enterprise Rent-A-Cars misrepresentation of intention and process, intentional avoidance of customer contact regarding the issue, issuance of an estimate from a remotely located body shop, failure to provide instruction before retribution, and failure to contact my insurance company as stated constitute fraud.

Company: Enterprise Rent-A-Car
Country: USA
State: Nationwide
Site: www.enterprise.com

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