Emirates
Terrible experience!

I, along with my wife, who is a physically disabled senor citizen had traveled by this air lines from Trivandrum, India to Dubai and then onwards to New York (JFK). I had purchased the tickets more than 1 month ago and had requested for wheel chair assistance and proper seating arrangements. But when we reached for check-in, we were told that our request for seats could not be arranged. So we traveled in the available seats and reached Dubai more than half hour late. During the flight, none of the crew were courteous or helpful. When my wife wanted to go to the toilet nobody came to help her for a long time. Finally a male cabin crew came to take her to the toilet and even he was very arrogant. When we boarded the flight from Dubai to New York, we were given 2 seats far from each other. As my wife is severely disabled, it is not possible for her to travel alone and none of the crew were in anyway helpful. Out of the good will of a couple of other passengers, we got 2 seats together. The cabin crew of the above flight were most unhelpful and none of them ever inquired about any help we needed. To top it all, we were shunted from New York to Washington DC and then to Baltimore, where we were the plane was left unattended in the run way for about 8 hours without food or water of water in the toilets.By the time we cleared customs and reached a hotel it was 3.30 AM, that is about 26 hours after we started the journey from Dubai. It was very inhuman and barbaric treatment we had to undergo through out our journey by the emirates flights. Am now seriously contemplating legal action against the air lines that caused us such a lot of hardship during an international flight.

Company: Emirates
Country: USA

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