Pep Boys
Rebate rip-offs

I purchased 4 generators from 2 pep boys locations in austin, Tx in July of 07. The products came with 20.00 rebates on each. I mailed in the rebate papers (2) making sure all required info was furnished. I never heard from pep boys so I called to follow up and was told that they had issued a check for one but the check hadn't been cashed so they would re-issue the check and I would recieve it in about 10 days. The other rebate they said they never recieved. I told them that was strange as I mailed them both in the same envelope. They told me to fax a copy to the "resubmit Dept" and It would be processed and I would recieve a check in about 10 days, "sound familiar?" Well after not hearing or recieving the promised checks I decided to call corporate. Should have known better as I was told to call the rebate center. I asked to speak to someone else but my request was refused and I was told only the rebate center could help me as pep boys corporate had nothing to do with rebates. I am going to make one more attempt to resolve this via certified mail and if that doesn't work I'm going to print up some flyers about my experience and distribute them to customers at the two locations involved. Needless to say I've spent my last dollar with pep boys!

Company: Pep Boys
Country: USA
State: Texas
City: Austin
Address: 13729 Research Blvd
Phone: 5122509293

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