Tousley Ford
Bad customer service-brakes and alarm system

My husband and I bought a conversion van in 1997. There was a problem with the brakes right away. The dealership kept telling us that there was no problem (a few times). I ended up hitting a deer, my garage door and almost hitting a wall of a local business. We took it to the dealership and was told again that there was nothing wrong. Mind you, this all happened while it was under warrenty, except the garage door. The dealership refused to back up their product, after the warrenty was off, saying that we did not bring it in. I have the invoices to say that we did. Needless to say, we ended up paying $1200 to fix the brakes. The computer that runs the anti-locks, was faulty. The anti-locks weren't working either.

My other car is a mustang that came with an alarm system already installed. The alarm keeps discharging the battery. This is a 2004. This should not be happening. The car is only driven in the summer months. The convertible top keeps binding also. The dealership won't fix either problem. The car is still under warrenty. They are saying that the alarm is not included in the sale of the car. I drove it off the showroom floor with this alarm already installed. It came with the car. It should be covered with the warrenty. We didn't ask for this alarm. It was a good selling point.

The top to the covertible sometimes binds. There are wear marks on the vinyl. The dealership won't even touch this, as it doesn't act up when they have it in their shop. You can see where the top is getting pinched.

Ticked
Lindstrom, Minnesota
U.S.A.

Company: Tousley Ford
Country: USA
State: Minnesota
City: White Bear Lake
Address: County Road E

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