Dhl
Terrible service

I called DHL to reschedule a delivery&the DHL rep kept me on hold 34 minutes and was very rude. I emailed the corporate office and confirm that my package will be redelivered 2/1/08 AM *but no guarantee it will be early morning. The corporate rep suggested that I call that morning to check the status of my package. Once I called I was informed that per my "request" it was changed to PM delivery by the same rep I complained the prior day — but It was not a personal issue. Also that their phone calls at the "station" are not recorded in order to review my "request". At the end I had DHL send the package back to the retailer *if not God only knew when I would get this package. The rep would have continue to change the delivery day & time.

Company: Dhl
Country: USA
Site: dhl.com

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