Jiffy Lube #1801
Damage Car and run for cove

I had the oil on my 2007 Jaguar S-Type changed at the Jiffy Lube in Long Island City, Queens in February. I had to return the next day because it was leaking profusely. The manager told me that they had a hard time getting the skid plate off because they lacked the proper wrench. This impeded their ability to install the filter, causing the leak. He assured me that it was now tight.

In July the engine seized. When I returned the car to Jaguar, they showed me that the oil leaked out of the Penzoil filter, causing the engine to seize. The repair, not covered by warranty was $12,000. I contacted Jiffy Lube. They inspected the filter and said it was not their fault since it was outside the 3 month 3000 mile warranty. Since I have the dealership documentation and photographs, I will be able to pursue recovery through the courts, but it is a shame that it had to get to this point. They should have had the proper tools to begin with, and they should have owned up to their own poor workmanship.

Company: Jiffy Lube #1801
Country: USA
State: New York
City: Woodside
Address: 51-01 Northern Boulevard Long Island City
Phone: 717282505

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