Ford Motor Company
Rippoff. Ford is aware of faulty Head Gaskets!

Well I have just recently become a not so lucky culprit of a Ford Mustang owner with a blown head gasket.

I own a 1995 Mustang, which I purchased new. And just a few weeks ago found out that I had a blown head gasket. My regular mechanic (we've taken our cars to the same place for about 18 years) explained to my husband and I that we had a blown head gasket and it would cost us a minimum of $1,300.00 for the repairs.

This is when I started doing some research on the Internet. And to my surprise I found out that Ford is completely aware of these faulty head gaskets on the 3.8l V6 engines. Which includes the Mustang, Windstar, Sable, Taurus, Thunderbird, Lincoln Continental, and Cougar. Ford agreed to issue a recall. However, it's not a true Safety Recall, it's a Customer Satisfaction Program. Which is in the form of an extended warranty of 7 years or 100,000 miles.

I immediately contacted my original dealer. They confirmed that my car was included in the recall/customer satisfaction program. But, unfortunately I was beyond the 7-year deadline, and therefore, there is nothing that they can do for me. I explained that I never received such a notice. They suggested that I contact Ford Customer Relations at 1-800-392-3673. So, I called Ford Customer Relations and I got the same story, Sorry mam, but you are beyond the 7 year extended warranty. I explained to the Rep that I never received a copy of the letter (recall notice) and so how could I have known that I needed to take my car in to have it checked.

Again, I was told that I was beyond the extended warranty. I told the Customer Service rep that Sorry was not good enough. I demanded to talk to her supervisor. She said that her supervisor would tell me the same thing. My husband then decided to contact Ford Customer Relations, and after talking to a rep and was given the same story (a complete script reading). He also demanded to talk to a supervisor. He was told that a supervisor would call him back within 48 business hours. Well that was over 2 weeks ago!

I want Ford to pay to have my car fixed. I think that the least that they owe me (and others who are in my same situation)!

Anne
Thornton, Colorado

Company: Ford Motor Company
Country: USA
State: Michigan
City: Dearborn
Address: The American Road
Phone: 8003923673

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