Rusnak Pasadena
They hit my car and said I gave it to them in that condition

So I dropped my Carrera C4 convertible at Rusnak on a few weeks ago to get some issues taken care of. When I got there a shop Forman sat in the car with me and we went for a little drive so that I could recreate the squeak that I wanted fixed.

After the drive I handed the keys over, and my service adviser said he would call me when it was done. So two days passed and no call, so I figured I would give them a call and see what was going on. When I called I asked him when my car would be done, and he said tomorrow. Right when I was about to hang up he says Btw I found out how much it would be for you to fix your bumper its going to be $1,000 I then asked him what he was talking about nothing was wrong with my bumper when I gave him the car, and he said that I had hit it on the curb while driving with the Forman. So I drove over to Pasadena looked at the car and couldn't believe my eyes. My car was blandly hit. Now I know for a fact that I didn't hit it because if I did I would of felt the impact, at least heard something, or the Forman would of at least said Sir you just hit your car. I mean how stupid does someone have to be to hit their car the way it got hit and have no clue. So we called the Forman that was with me during the test drive and I asked him if he felt it when I hit the car, or if he heard anything and he said no. The Forman said well I think its possible that you might of hit it because you got close to the curb.in addition the dealer never marked my car when they took it from me, and the Forman never even said anything to me after we got out of the car. So after fighting with the entire staff they just wouldn't budge. And what made it worse was that the sales manager that I bought the car from came up to me and apologized and told me this stuff happens all the time but service never takes the fall even when its their fault. Now this has nothing to do with the money, but more with the principal because I can care less about $1,000. So I've decided that I'm going to take them to small claims court because I hate being lied to and taken advantage of. I don't work hard day to day for people to treat me like a fool.

Company: Rusnak Pasadena
Country: USA
State: California
City: Pasadena
Address: 337 W Colorado Blvd # 267
Phone: 6264490770

  <     >