Details Car Wash
They ruined the computer in my car! $467 repair they would not pay for!

I Needed interior detailing service for my 2000 Volkswagon Jetta. The owner Michael Krabbe was available to drive me home while my car was being cleaned. He explained how this was the level of service his new company wished to provide customers.

Mike drove me about 1 1/2 miles home and promised to deliver the car to my doorstep at 6:00 PM. At 7:45 PM I called the shop. Mike said it would be 20 minutes because the car was drying out. Mike did show up at 9:00 PM!
Mike said, " I can't get the windows up, I'll give you a free detail service to better clean the seats". My daughter walked outside to see the windows halfway up and told him a button to disable the windows must have been pushed. Mike left in a hurry. She checked the button and it did not work. The taillights, locks, and windows did not work. Turning on the headlights caused the trunk to open.

I called Mike in the morning, he said, "The car needed to be jump started because the battery died and I should take it to a dealer to have the computer reset, I will take care of it" The mechanic found the computer was ruined by water. The connectors were completely wet. The computer is located on the floor under the carpet. The repair was 469.00 dollars. Mike told me that the car was brought in like that and he refused to pay. He actually accused me of trying to scam him.

I don't know who would drive around with windows half down in December and I certainly don't understand how the car was washed on the outside if I brought the car in like that.

Company: Details Car Wash
Country: USA
State: Illinois
City: Palatine
Address: 2370 N Hicks Rd
Phone: 8477769393

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