Lufthansa
Lufthansa capitalizing on a cancer patient!

I've not anticipated from Lufthansa to do something in an exceedingly improper method toward the folks that require medical attention. Our mom is just a cancer survivor, so when she was buying tickets offshore, she was guaranteed that YOU WILL SEE NO EXTRA COST for changing return day if it's because of the medical problem. She invest last 10 times within the mattress, and that I attempted to alter the solution towards the earlier trip, however the disrespect and also the trouble I've undergone were beyond what it's possible to expect. Despite the fact that, the seats we discovered we method as time goes on, (nearly four weeks) ahead of time, Lufthansa didn't wish to alter these with no cost. Later they described THE SYSTEM IS ESTABLISHED THIS WAY. "this way" implies that they'll consider the cost after which you are able to request reimbursement. They just have one SEND DEVICE for faxing your demand, NO PHONE NUMBERS, NO REFERENCE FIGURES... So you can't examine in case your demand is obtained, is done, who's accountable. That is uncommon. I'll ensure that I-file grievances with all governmental systems to make the journey to the underside of the.

This isn't the way you should handle a person who's a cancer patient!

Child of the traveler,

Jordan Stanic

Company: Lufthansa
Country: USA

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