Budget Rent a Truck
Customers are not important!

I named Budget book a vehicle to challenge a 50.00 cost for eliminating a reservation with-in 6 business hours in the period it had been created. I spoke towards the location I had been to hire the vehicle from plus they ended stating not a problem. I subsequently noticed a cost on my charge card for 50.00. I named Budget book a vehicle and attempted to describe what happened. The client service representative. Explained that it was their plan to cost 50.00 if reservation wasn't ended within 48 hours. I told them I created an error and did not have significantly more than 48 hours. To ended it but did stop it with-in 6 business hours. The CSR stated too poor thats the plan. I requested to keep in touch with a boss and he or she declined to allow me. After badgering her repeatedly about how frequently I take advantage of their support and they could be dropping 100is of bucks vs the 50.00 and all I needed to complete was discuss it to some boss she reluctantly set me on-hold after which returned onto inform me the boss wouldn't keep in touch with me about this. I informed her she was dropping a customer since the boss was also busy performing more essential things subsequently to spend their time speaking with a person. At this time all I needed to complete was to describe the problem whether the boss might do something about this atleast I'd fell greater speaking with somebody apart from the CSR who first responded who just held providing the scripted solution concerning the plan.individuals ought to know the type of organization Budget is really who would like their 50.00 without respect permanently customer relationships. All I needed to complete was speak with a boss plus they said no. The CSR first stated no after which she explained the boss she questioned said no. She stated the boss simply informed her to keep saying the plan till I hungup.

Company: Budget Rent a Truck
Country: USA
State: California
City: Sacramento
Site: budgettruck.com

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