Ford Motor Company
Poor Product and Poor Customer Service

I took 2004 Ford F150 4x4 CrewCab Lariat to Ford Dealer for the vehicle's first brake pad replacement at 34,000 miles. I was told that the rotors had to be replaced, due to "rust". The rotors shown to me at the dealership were indeed rusted completely through.

I emailed Ford at "customersaskford.com, " and asked that they look into the matter, as either the dealer made a "mistake" or the rotors were defective. I informed Ford that there was no other rust on vehicle, which supports the fact the vehicle was not subjected to harsh elements. The truck had a sticker price close to $40,000, and I did expected that it be made up of high quality metals.

Ford asked how I would like the matter resolved. I asked that they pay the cost for the inferior rotors. Ford simply responded, "We have reviewed your situation, and there are no warranties, recalls or customer satisfaction programs on your vehicle that would provide assistance for this repair."

I wasn't satisfied with the "canned" response. I wrote directly to the Ford Motor Company's corporate offices. I explained the situation, and the fact that my family and I had purchased Ford products for decades, and that I was not at all satisfied with the response from their customer service. I was again given the same "canned" response. More than the inferior quality of the metals used in their trucks, was my disappointment in Ford's treatment of a lifetime customer. At this point, I would not purchase any product in the Ford lineup.

Former Ford Custome

Company: Ford Motor Company
Country: USA
State: Michigan
City: Dearborn

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