ProFormance Power Train Products
ProFormance not providing customer service or honoring warranty

In 2/06 I had my 1995 Plymouth Voyager in at my mechanics shop, and had a new rebuilt engine placed in it. The original engine had lasted 11 years. With the engine came a "warranty". The engine that was installed was from ProFormance which is a subsidiary of Dodge that sells their rebuilt engines.in July the engine had started knocking so I took it back to my mechanics shop and they found out that it is a rod knocking. So they contacted ProFormance who sent out an independant contractor to see that it is a rod problem. The engine was sent back to ProFormance, and a replacement engine was sent and installed into my van. After it was installed, and oil placed in the engine, the shop tried to start the van/engine. Low and behold engine noise again. So a repeat call to ProFormance for another investigator to come out and then order another engine. Between the time I brought the van in and the completion of the engine repairs I was with out my mode of transportation for over a month.
ProFormance has made no effort to provide customer service to me. They have made no effort to pay for any of the labor, nothing. There is no excuse for an engine to go out in less than 2 years. When I contacted ProFormance they said they need me to fax my information to them, how ever the shop manager stated that they have all the paperwork. So for them to not have the paperwork means that they take their paperwork and shred them and think no one is going to complain. Well I am complaining. I do not trust ProFormance for rebuilt engines.

Company: ProFormance Power Train Products
Country: USA
State: Missouri
City: Springfield
Address: 2720 N. Airport Commerce Ave

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