Russ Darrow Nissan
Deceitful practices

My husband and I visited Russ Darrow Nissan in Milwaukee this summer. We went specifically for the 0% financing promotion. We spoke with salesperson and he took us to the '08 Altima Coupe. After taking a test drive, discussing the financing option and giving a price, the salesperson went to "make a deal" with the finance dept. An hour later he returned with full-price offer and said because it was an '08 that they COULDN'T DEAL ON THE PRICE AND THAT WE SHOULD GRAB IT NOW WHILE THEY STILL HAD IT IN STOCK! We ended up walking out of the dealership and 2 minutes later he calls us on our cell telling us he has discussed with his manager and they can meet our price. We agreed that we would buy the car if they would meet our price and drove back. We sat fro another hour after we signed the sales offer - and again he came back with an offer at close to the sticker price. He said that they just couldn't go as low as we wanted. We got up again, got to our car and he runs out to say that they have reconsidered - and will sell us the car at the requested price.

Then the lying began! We met with the finance agent and looked over the numbers (the interest rate was not shown at this point). Somehow they were charging us too much and my husband found where they charged us double for the same fee. She revised the contract and again the fee was charged twice (but this time they moved the fee and included it under another fee). Believe it or not they did this 2 more times, moving the duplicate fee or adding it into some other charge in order to hide it. The final straw was when the contract, all correct in the cost of the car, included 7% interest - not the 0% promotional rate! And we were told that the 0% was only for '07 cars and that 7% was the BEST they could offer. The manager was called in and he finally got the interest rate down to 5% - the BEST they could offer. We left without buying the car - and contacted another Nissan Dealer who could not only sell us the car for the price we desired, but offered much better customer service. We were also told that this wasn't the first time they heard of such dealings from Russ Darrow Nissan.

Company: Russ Darrow Nissan
Country: USA

  <     >