Wal-mart - Claims Management
Fuel injector cleaning service caused engine fire and damage, claim denied

July 3 I took my well running Pontiac Grand Prix in to Wal-Mart Tire Lube & Express in for a routine oil change. The sales person also sold me a fuel injector cleaning service "on sale". I thought sure, Why not. Gas Prices rising. 45 minutes later I got back in my car. Tried to start it several times, wouldn't start. Finally got it running. It was miss firing and idling horribly. So immediately went back into the store. Talked to the Co - store manager and Tire & Lube Manager. They didn't know what they had did wrong. They suggested I take it to a mechanic. I barely got myself and my 9 year old son home. (I live in a rural area 60 miles away.) I called my mechanic and got my car to him. My mechanic took my engine apart. He found that the fuel injector cleaning system had caused a fire in my engine, melted my plenum and 4 of the 6 fuel injectors. All the resulting melted debris went into my engine and blew a valve.

After one month of daily calls to Marilyn Marshall, Case Manager, Claims Management, Inc 888-213-7534ext62877 marilyn. Marshall@cmiw.com., who deigned to talked to me only 3 times, decided that Wal-Mart was not responsible for the damage. My car was responsible for the damage because it backfired. (Note: fuel-injector cleaner caused backfire-irony alert).

So, today August 8 my family of 5 is left with a hefty repair bill, not to mention a HUGE inconvenience of the loss of a car to go to work, drop 3 kids off at day care, go grocery shopping in the closest town, 7 miles away.

Is it worth disrupting my way of life, not to mention my finances, to try to fight a huge conglomerate such as Wal-Mart? The peon that I am.

Company: Wal-mart - Claims Management
Country: USA
State: Arkansas
City: Bentonville
Address: PO Box 1288
Phone: 8882137534

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