Keystone Rv
New sprinter unusable Ripoff

We bought our camper from a keystone rv dealer in April and by mid may when we wanted to use the camper it was leaking in the kids bunk room. The dealer said they would come out to fix the camper and they did adjust the slide out for that bunk room. A few days later it was still leaking and the dealer said they would come out and fix the leak again. Well, it leaked two more times that we went to use the camper and the air conditioning went out. We told them we don't want it anymore and its in their possession now. They said they fixed the air once on the site we had it at but the last time it happened was when we said enough. As we were unpacking, we found a water damaged area in the pack n play closet that we haven't opened until recently. It smells very bad. Keystone said we are at fault because we didn't bring it to them for repair although when I called the dealer about all the problems they never said to bring it in. They offer on the site repair. We have not had one whole weekend of camping since we bought this camper because of it not being made right. We spent all the time putting tarps on it, taking tarps off, pulling out the bunk bed frames to dry and putting back together. Laundry for all the towels to soak up the water on the floor and rearranging things so we could be without our 4 kids there while we cleaned and threw away damaged belongings. We don't want this heartbreak anymore. We want a refund but keystone said no. I am looking for an attorney now.

Company: Keystone Rv
Country: USA
State: Indiana
City: Goshen
Address: 2642 Hackberry Drive ·
Phone: 5745352100

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