Autopartsgiant.com
False advertising, false shipping, rude or no response, lied when they did responed

I ordered two parts on 5/31/07 and per their website it stated 4-7 business day shipping. I saw my credit card was charged on 6/4/07. On the 7th day I called and asked the location of my parts and a tracking number. I was treated rudely on the phone and told they were "processing" the order and that it took 5-8 days just to process it. When I asked why wasn't this stated on their website they hung up on me. I called back again and asked for a supervsior and was hung up again. I called a third time and was treated rudely again and was told "You should have done the expeided shipping for $26.00.

On the 11th I finally get an email stating it was shipped. I called for a tacking number, was treated rudely again! I called back on the 12th, same responce. On the 13th my wife calls and she gets treated rudely.By this time I'm ready to call my cc company and yank the the money back.

On Friday the 15th my wife calls again and the ONLY time someone was nice answered the phone said he would get a tracking number tomorrow, the 16th. Guess what, no tracking number. I emailed again on Monday and was told "our customer service department doesn't work on the weekends." So I was lied to, yet again! They stated I would have a tracking number that evening. Guess, what NO number! I've email each day since and no reponse. I've initiated a charge back on my MC.

Company: Autopartsgiant.com
Country: USA
State: California
City: Bellflower
Address: 16429 Lakewood Blvd
Phone: 8006544268

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