Trans-Plant Plus or () Transmissions
Trans-Plant Transmission Plus (), AZ, Refuses to honor written warranty and diagnoses problems without inspection!

Beware of Trans-Plant Plus (or is it " ") Transmissions. I had my transmission replaced at what was called Trans-Plant Plus Transmissions in November of '98. With the work I received a 2 year, 24,000 mile nationwide warranty. The written agreement also specified that the truck be brought in yearly for a free maintanance check. I called to schedule a check up on Friday, August 25, and was told to bring the truck down to the shop the following Monday. During our conversation on that Friday, I mentioned that I had work done there previously and the transmission was still under warranty. I brought the vehicle to the shop at the advertised opening time of 7:00am, and waited until 7:20 for someone to arrive. I left the vehicle and mentioned that I wanted an inspection, and again mentioned I that the vehicle was under warranty. I received a phone call at work not even an hour later. The person on the phone mumbled something about the computer showing problems and milky fluid. He asked that I authorize $375.00 of work. When I mentioned again that the vehicle was under was under warranty, the person explained that the shop was under new ownership and would not honor my warranty. I asked if this was Trans-Plant Plus, and he respnded by saying, "well, it's Trans-Plant, with a plus sign, not the word plus" Again I insisted that when I dropped the vehicle off, the same exact sign advertising the 2 year warranty was present in the shop. This was the same exact sign in the shop when I was there in November of '98! He insisted that the shop did not have to honor the and had a letter from the attourney general to prove it.

For the time being, I accepted the warranty issue. I asked what would the $375.00 be for. I was told that is what a full day's labor would cost for two of the shop's employees. I asked if the transmission was inspected. The person told me no, just visually, and for me to authorize $375.00 to start, then they would take apart the transmission and replace all the bad parts. At this point, being convinced I was being scammed, I asked that they not touch my vehicle and that I would pick it up. Upon receiving my vehicle I immediately checked the transmission fluid and saw that it was clear and red. I took my vehicle to another shop and the transmission was verified as operating properly.

One last note: Research has revealed that this chain has changed thier name in this peculiar manner several times in the past.

Company: Trans-Plant Plus or () Transmissions
Country: USA
State: Arizona
City: Tempe
Address: 1750 E. Elliot Rd
Phone: 6028202777

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