Drivetime
Did not issue refund after I cancelled contract, sent notice to repo a car I never even test drove

I put down a $1,000 down payment for a vehicle just as a layaway. It was at another lot, and I was to test drive it the following Monday and if I liked it, I would've signed the contract. They gave me the contract the same day I put the down payment down, which is not what I was told would happen. I cancelled the contract before even test driving it, and I was told everything would be fine, and that I'd receive my refund within 7 to 10 business days. It has been almost over a month now and I've just been given the run around. They tell me it was deposited, but I checked with my bank and it wasn't; then they tell me I need to go back to the location to swipe my card again because they lost the information!

Not only that, I received a notice from them saying the car would be repossessed due to non payment. I never even saw the car! I am a new buyer and went to them because of their advertising; that they approve everybody regardless of credit. I can't believe they put me through this!
I have called and emailed them several times. I've been patient with them but I haven't seen any results. This is my first step in reporting them. I will take this up with Better Business Bureau after this, and possibly any local news stations.

Company: Drivetime
Country: USA
State: Texas
City: Dallas
Address: 12180 GARLAND RD
Phone: 2143271314

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