CarMax
Spot Delivery Scam

Spot Delivery Scam - when a dealership uses a Conditional Sales Contract to buy your car in a trade-in deal and attempts to repossess the newly purchased vehicle, or offer a new contract or loan with a higher interest rate.

This is what happened to me. I had bad credit & traded in a small 2 door vehicle with negative equity for a mid-sized sedan because I just had a baby and needed something larger to carry her in and ride to work in. Up front, I let them know that I was a temp employee. I even supplied paystubs, a letter of employment verification from the agency, and the agency's contact information.initially, this was enough to let me drive off the lot. I was told that I was approved and could get away with no money down.

I got a call 2 weeks later stating that I had NO financing on the vehicle and that I needed to bring it back. So I basically lost control of all of my emotions as I explained to the Sales Manager that he was taking my only means of transporation and he was telling me that my 3 month baby was going to starve because they made a mistake. I got a call from them everyday requesting more information, such as insurance, DL copy (I had a ticket), and more paystubs. After 3 weeks of me taking my time, they threatened to take the car because I wasn't cooperating. I refused to give it up peacefully.

Finally I called them after a week of them "looking for a bank to take my application" I called to verbally beat up the Manager on duty. I did my research on usacomplaints.com before I called and I let him know what kind of unprofessional and illegal scam his office is running. Apparently, my loan company, Triad Financial, called just before I did to let them know that all was okay for me. I didnt believe him.

This seems to be a new scam because many people dont know about it, but I do want people to educate themselves on CarMax before they pay them a visit.

Company: CarMax
Country: USA
State: Illinois
City: Tinley Park
Address: 18800 S. Oak Park Avenue
Phone: 7084440400

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