Berge Ford - Mesa, Arizona
Honda dealership rip offs!

On March 7, I got my 1993 Ford Probe in to the Berge Ford Service Division in Mesa, Arizona (phoenix-area) to truly have the leaking valve cover gaskets changed, and also to get my recently restored AC system operating again. The published appraisal I obtained for this function was $608. On March 14, I acquired the vehicle and also the charged amount was for $2713.79 (significantly more than the vehicle may be worth).

The Company Consultant had named me your day after I quit the vehicle to inform me the A/D compressor required changing (it'd been already changed 20,000 kilometers before once the program was transformed into the newer R138 refrigerant from R12). He explained the price to get a rebuilt compressor could be $540. Actually, with no further notice till I acquired the vehicle 1 week later, I had been billed $914 for this component plus another $148 to get a new accumulator. (I'd approved the $688 extra estimated price, nevertheless when I acquired the vehicle I had been surprised to locate the cost for that A/D function found $1154.)

The Company Consultant had likewise suggested the alternative of the (costly) spark plug cables, which he advised me were gas-soaked. I understood the lengthy inner plastic/ceramic spark plug fittings were impenetrable to such soaking and rejected that area of the work.

The Company Advisor also utilized shock techniques to try and get me to approve resume base alternative due to the lack of one resume joint oil trunk (he explained my wheel might fall-off while driving). Their cited price to displace these two resume half shafts was $1700. I rejected, and had this precise alternative work completed (with fresh shafts) at another store (Community Positioning in Mesa) the next week to get a complete price of $413. The Berge Honda support division desired to cost me four-times the price the additional store charged me for this function.

Contained In my ultimate statement was a water pump and push gear alternative (that we had verbally approved about the phone). However the technician smashed many components when focusing on the motor — including a detailed machine selenoid bunch which he apparently changed. Nevertheless when I acquired the vehicle the ABS (antilock braking method) caution lighting was illuminated-on the dash — that was not illuminated after I quit the vehicle using the seller.

Since it was apparent the technician did anything towards the ABS handle program component while operating near it within the motor area, I requested to possess this set at free, was declined, and thus requested consult with the Service Manager. Both Assistance Supervisor and Consultant declined to actually check out the issue that their technician triggered until I settled one more charge to obtain the trigger. I declined — not wanting to replicate my earlier error of relying these folks.

Today I'm driving a vehicle having a potentially severe security downside which this Honda dealership support division triggered. I've been a faithful Ford client for over 50 years, but no time before have experienced so really robbed by greedy entrepreneurs. As a result I've sworn to market our two Fords (we also possess a current design Ford vehicle) and not again purchase a Ford automobile or patronize among their sellers.

Company: Berge Ford - Mesa, Arizona
Country: USA

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