GEICO / Government Employees Insurance Company
Deceptive policy premium practices does not care about long term policyholders tenure

Greed. A word I can only use in the light of all the obvious corruption and fraud going on in America today at every level of business and government it seems. The insurance companies, as a whole, seem to be plagued with so much from corp. CEO's on downward though especially...

Our family's problem being with Geico several years now and having no claims against our policy whatsoever is this. My wife had a series of operations and medical troubels through Christmas and in January, I contacted Geico then to ensure an insurnace payment was received which I thought my wife made before going to hospital. It was not and was a simple oversight on our part and I apologized for that, though I still was within the 30 day overlap period which you pay ahead on your premiums. So I made a payment on phone then and actually paid ahead.

However, after I made the payment, Geico told me there would be a problem. They told me because the payment did not get their when due, regardless I was in the overlap period, they could no longer keep us on their preferred client rate we had been on a long time, and they pushed the renewal date of our current policy backwards 30 days in fact, so it looked as if we had no isurance for 30 days and a lapse in coverage which was not true!

And now, our policy would be reduced from full comprehensive to basic liability (premium still the same) and that we had to have our vehicle taken to some inspection agent in our area for them to review the car that was insured.

Geico also said our policy effectively was canceled and a new policy would have to be issued. But theya ssured us pending this inspection, if all was fine as before, we would get the comp./collision reinstated on our vehicle because that vehicle still is financed and our lender needs to show as 1st lienholder on the policy; yet geico didn't care about that.

So we took our car to a lcoal Geico inspection agent right away and the guy walked around the car and did a visual only, gave us a copy of a form checked off as "no damage to vehicle" and that was that. E said he was tos end results back to geico and we would hear from them... So we waited like Geico said to receive response based on that and to get our comp. Policy back.

It has been about 2 weeks now, and in this time, our lender has contacted us saying they show no insurnace on our vehicle and wnated an answer what was going on. Thenw e get notice from DMV whom I called and explained what happened to us. Even the DMV said it made no sense and to get hold fo Geico right away, or we would be repsonsible for paying the state a fee or having our plates taken in 6 days if there was no insurance.

Well, in this period, we also got another policy from Geico, with same policy number as original comp/collision we always had, but now this showed all collision coverage taken off policy with the same premium as the previous full policy we always had.

We called Geico yesterday and they acted liek they didn't care to ehar about the inspection theyr equired us to get, nor cared about our tenure wiht them, or the simple oversight how we missed the payment because of ym wife's medical problmes at the time; and though they took our payment, we were told they refused to contact DMV (as they told su they would after the ispection proved car was not damaged), and say, if we want to get the collision/comp back on and show our lender as 1st lienholder (as they always were before), that we would have to pay ana dditional premium cost now of $500.00 more to get back what we had previously.

Geico refused to care or understand the situation and used no comons ense in our case, and told us that was it or nothing - so if we do not pay $500.00 more ASAP, our lienholder will cancel our auto loan and call that note and take our car and this is NOT right!

We did call several other compnaies right away to do comparison, but since insurance companies use an exclusive computer data system, Geico inputed data on our policy that the other insurers have seen, which they base their premiums by, and to go to AIG for instance would cost us $1,000.00 more for same exact policy!

And our friend who has worked 15 years with Erie Insurance Company and is an underwriter for them, also agrees this is dirty pool, but reiterates this sort of thing has been going on inside the insurance companies to make more money and it is unethical... And even Erie, looking at the insurance industry ratings system used, sees Geico's marks about our policy, so that makes us look as a high risk, and they cannot write us a policy without an exorbitant rate applied...

I feel like this is some legalized scam, because we have always been good customers with Geico, and even had our sons and many others convinced to go to them with their business, but Geico told us none of that mattered. They told us, even though they realize we did not have a lapse in policy, that until their next underwriter review occurs on our policy renewal date (July) they could not adjust or make changes on their computer system to reflect our policy!

This is a crock and I feel like we have been defrauded by Geico or financially extorted in an elaborate way to now be forced to pay even higher premiums on the very same policy we always held.

I calculated last night, in my lifetime of driving, I never had an accident or at-fault problme ever. I had 2 windshields replaced years ago on my comp. Policy broken by rocks from a semi in front of us and that is all. But in all my driving years, I have paid in excess of $56,000.00 in car insurance premiums not including our current homeowners which we have through Geico or life insurance with another company, etc...

Company: GEICO / Government Employees Insurance Company
Country: USA
State: Virginia
City: Virginia Beach
Address: One GEICO Landing
Phone: 8008417475

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