Geico
Refused to Cancel Policy After Car Sale, Then Billed $10.97

Who's heard of an insurance company that refuses to cancel your insurance? I know sometimes insurance companies refuse to renew your policy, but refusing to cancel you policy?

Well, that's what happened with GEICO. I had sold my car 2 weeks before coverage was supposed to end. I waited a few days to give the buyer a chance to get his own insurance. Then I called Geico to cancel my the policy. They refused, saying they need a confirmation number from the DMV that I had surrendered the license plates. I said I have not paid the premium to renew the policy and will not be doing so because I have sold the car and do not want insurance on it anymore. They would not budge. I waited a bit, called back again, and still they refused to cancel the policy without a DMV confirmation number.

Seeing that I had no other choice, I had to hassle the car buyer for the license plates to surrender to the DMV. I finally got the license plates and went to the DMV and got the confirmation number on the day my insurance was supposed to have expired. I called GEICO to confirm that the insurance has been cancelled due to expiration. They said no. They did agree to cancel the insurance after I gave them the confirmation number, but they said that since the policy expired on midnight of that day (less than 24 hours before), they would charge me $10.97 for that day's of insurance coverage. WHAT?!! I never asked for this coverage; in fact, I had explicitly told them to cancel my policy days ago.

Now they have sent me a collection notice for the $10.97. I did not want to renew this policy. They are the ones who refused to cancel my policy. I don't know if there is any recourse???

What I do know is that after 5 years with GEICO, I'll never do business with them again. Stay away from GEICO!

Company: Geico
Country: USA
State: District of Columbia
City: Washington
Address: One GEICO Plaza
Phone: 8008618380

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