AAA Auto Insurance
Bad customer support and support

I'd a collision on November with among AAA clients. First one I documented the incident they'll not contact my experience since "they required a police statement". I delivered law enforcement statement by fax plus they never contact me. I've to demand three times till someone may even search for the fax. Subsequently, once they had the statement my insurer attempted to inform me that some figures within the authorities statement stated that my inexperience was among the facets which make the incident which I ought to consider 50% problem. After I stated not and they must contact my experience she did after which alter her brain but that they can just spend 80% of the harm. I'd to simply accept that, but I cost her that they ought to contact me to obtain the estimation of the harm prior to the 14th... I told them the 7th or something similar to that. The folks producing the estimation never approached me simply because they offered them the incorrect quantity, therefore it required 30 days before someone actually looked over my vehicle. Once they did the estimation it required AAA 14 days 5 to make contact with me to inform me that it had been a complete.in these two 5 week I'd to contact them every additional day-so they'll increase my rental vehicle... Which was totally annoying.

Once they explained just how much these were likely to provide me for my car, they contact me exactly the same evening simply to consider the car and also the tittle absent as well as the rental car. It had been the only real period they worry about my state and simply because they did not wish to save money within the rental plus they desired to consider my vehicle.

In most now, these were truly mean and also the customer service was terrible. I've never experienced a collision before, but I really hope this isn't the way in which all of the businesses handle people since it was total terrible.

Company: AAA Auto Insurance
Country: USA

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