Discount Engine Exchange
After deposit, they wanted more money to fix, didn't have money. Wanted to back out, but forcing me to buy engine anyways without installation

My truck needed a new engine. I called Discount engine exchange, and they gave me a quote on a rebuilt engine for a Ford F-150 4.2 liter vehicle that I own. I had them pick up my truck and I put a $1,500 dollar deposit down. The quote was for $2,745.00.

When I paid my deposit, there was a list of things regarding what the engine was, what the warranty was going to be etc. And also listed that there may be extra charges because engine was not all together when picked up. I am ok with that as long as it is not too much right?

So on Monday Dec. 18th. I get a call from Eric at the shop saying that because my engine was in pieces when they picked it up that they have to do alot more work for the new one to get installed. So after a list of things that he says I need to do to keep the warranty, he tells me that there will be an additonal amount of $1,600 dollars added to my bill to get my engine fixed. I asked if it was required and he said that he can knock off about 200 bucks of it but everything else will need to be done in order for engine to work properly.

I told he that I didn't approve him proceding because I wanted to figure out if the truck is even worth getting fixed at that amount. So I call him the next morning and tell him that I am going to back out of the new engine and just get rid of my truck. I did state that I would be willing to pay for any labor charges that have incurred up to that point.

Eric then told me that if I backed out that I would still owe a balance of $1,836 dollars on top of my $1,500 deposit because as he said " That engine is yours." I asked him how can that be since he hasn't installed it, and he said well "I paid for it, so now it belongs to you." He insisted that if I back out that I would owe a total of $1,836.00 on top of my deposit.

So I said that doesn't make sense, and he insisted that I owe that much money for not even installing my engine!

So I told him to hold off because he is insisting that I put down $1,600 for additonal parts. So he can get it done.

So now I am very upset because this cannot be legal or true. If it is we are in a big mess in this country. This is ridiculous. He also told me that it is a specialty engine he bought, even though he told me he gets trucks like mine in all the time and they tend to have problems. I drive a 1997 Ford F-150 4.2 liter engine vehicle.

So I don't know what to do, I tried contacting the better business bureau but they want me to mail a report in and I can't get anyone on the phone.

Can anyone help? Any suggestions?

I thank you ahead of time.

Company: Discount Engine Exchange
Country: USA
State: Arizona
City: Mesa
Address: 348 W. 10th Ave. #2

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